Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made on the official website of ELSEVIER GROUP.

1. Overview

ELSEVIER GROUP is committed to providing a smooth and transparent purchase experience for our users. Since we primarily deal in digital products such as eBooks, refunds or cancellations are limited under certain conditions outlined below.

2. Digital Products (eBooks & Online Publications)

All digital product sales (eBooks, PDFs, or online reading content) are considered final once the payment is processed successfully. Due to the immediate and irreversible nature of digital delivery, we do not offer refunds, exchanges, or cancellations for these items.

However, in rare cases where:

The product file is corrupt or not accessible,
Payment was charged but download access was not granted, or
The wrong eBook was delivered due to a technical error,

You may contact our support team within 3 working days of your purchase for resolution.

3. Physical Books (If Applicable)

If you purchase a physical book from ELSEVIER GROUP (where shipping applies), you may request a replacement or refund only if the product is:

Damaged in transit,
Misprinted or incorrect, or
Not the item you ordered.

To qualify for a replacement or refund, you must notify us within 7 days of delivery and provide proof of damage or incorrect item (such as photos or video evidence).

4. Refund Process

If your refund request is approved, it will be processed within 7–10 business days via the original payment method. The time it takes to reflect in your account may vary depending on your bank or payment provider.

5. Cancellation Policy

Orders for digital content cannot be canceled once payment is completed and access has been granted. Physical book orders may only be canceled before they are dispatched. Once shipped, cancellations are not accepted.

6. How to Request a Refund or Raise an Issue

To request a refund, replacement, or report an issue, please contact us at:

Email: elsevierinternationalgroup@gmail.com
Phone: +91 7302342998
Address: Chhattarpur Pahari, Near Sawan Public School, South West New Delhi - 110074

Please include your Order ID, registered email, and a clear explanation of the issue when contacting us.

7. Important Notes

Refunds will not be provided if you change your mind after purchase.
We are not responsible for issues caused by incompatibility with your device or reading software.
All approved refunds will be processed in Indian Rupees (INR) only.

8. Policy Updates

ELSEVIER GROUP reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. The latest version will always be available on our website.